Return policy
Return Policy
At Luxury D Homes Furniture, we strive to provide our customers with high-quality furniture and exceptional service. We understand that sometimes things don’t go as expected, so we’ve created a clear return policy to make your shopping experience as hassle-free as possible.
Returns and Exchanges
Defective Items:
Returns will only be accepted if the item is defective upon delivery or pickup.
If your item is defective, please contact us within 1 day of delivery or pickup to report the issue.
We will arrange for a return, exchange, or replacement of the defective item.
No Returns or Exchanges for Non-Defective Items:
We do not accept returns or exchanges for non-defective items, including change of mind, wrong selections, or personal preferences.
How to Report a Defective Item
Contact us immediately via email at [support@luxurydhomes.ca] or call us at 587-453-8889.
Please provide your order number, photos of the defect, and any relevant details to help us process your request.
Important Notes:
All items must be in original condition and unassembled (if applicable) for returns or exchanges to be processed.
Delivery charges are non-refundable, and any costs for return shipping or pick-up may apply.
At Luxury D Homes Furniture, we strive to provide our customers with high-quality furniture and exceptional service. We understand that sometimes things don’t go as expected, so we’ve created a clear return policy to make your shopping experience as hassle-free as possible.
Returns and Exchanges
Defective Items:
Returns will only be accepted if the item is defective upon delivery or pickup.
If your item is defective, please contact us within 1 day of delivery or pickup to report the issue.
We will arrange for a return, exchange, or replacement of the defective item.
No Returns or Exchanges for Non-Defective Items:
We do not accept returns or exchanges for non-defective items, including change of mind, wrong selections, or personal preferences.
How to Report a Defective Item
Contact us immediately via email at [support@luxurydhomes.ca] or call us at 587-453-8889.
Please provide your order number, photos of the defect, and any relevant details to help us process your request.
Important Notes:
All items must be in original condition and unassembled (if applicable) for returns or exchanges to be processed.
Delivery charges are non-refundable, and any costs for return shipping or pick-up may apply.